Business

Business stands for Customer Relation. Your communication is comprehensive and important that it is a must for a perfect organization of email and chat traffic routing. In short, the ease of instant messaging combined with a CRM environment.

Chat & E-mail System

Possibillity to read e-mails, forward them or reply to them. Eventually linked to sended e-mails. The features also supports the 'to', 'cc' and "topic" function. You also can send an e-mail as a blind carbon-copy (bcc).

E-mail CRM

Possibillity to group e-mail reply's from visitors and operators in a e-mailthread. This will have an advantage on your communication. A thread can also be be assinged to a state opened or closed for further concern.

Ticket System

Assign a e-mail thread to a ticket. You can use this to assign a ticket to a reply e-mail from a visitor. The support team can then take the appropriate actions to react to this e-mail.

Marking

Mark contacts/customers/e-mails/tickets and threads for future follow-ups or to get a clear view of important contacts.

Assign

Assign contacts/customers/e-mails/tickets and team-members to create a clear cummunication structure.

Email-accounts

You can create multiple e-mail accounts. For example help@, info@, etc.

Auto-invite

Visitors from your website can be automatically invited to start a chat. By configuring the setting a chat-window will pop-up.

Safe chats

Possibillity to encrypt a chat with 128-bit encryption. This allows the visitor to pass valueable information by chat. For example creditcard information.

Search

You can search trough chats, keywords, operators, date, website etc. You can also view the history by IP address.

Related Chats

U can view the chat history of a visitor. All chats by this user will be placed in a history which can be viewed in a later state.

Post-chat questions

Possibillity to create a survey where the visitors can give their opinion about the chat, the operator or service when the chat has ended.

Hot Key Canned Messages

The possibillity to use programmed messages which will be accesable by a simple shortcut. For example the use of CRTL+SHIFT+H to welcome your visitor.

Discussion

The operators can send intern messages to each other during a chat. Whenever the operator needs help or advise, he can contact other operators and discuss the issue.

Chat transcripts

The operator can assign a page to a chat. After the chat the visitor can fill-in his e-mail address and he will get a copy of the chat in his mailbox. Also the operator can get the chat forwarded to his mailbox.

Categories

The possibillity to define categories and assign chats to them. For example: Technical Support and Sales.

Chat Assistance

Possibillity for operators to join a chat for giving extra service or assistance to the visitor.

Status

Possibillity to define a status and assign them to a chat. For example: Urgent, Important, Not Important.

Visitor information

View information about your visitors like IP address, the webpage they are currently located at, chat- and visit-history, etc.

Pre-chat form

U can set-up a pre-chat form with questions, which the visitor needs to fill-in before the chat will start.This form gives the operator the opportunity to redirect the chat to the right department.

Chat Time-out

The chatwindow will automatically switch to a e-mail form whenever the operator doesn't react within a certain amount of time or whenever he is not available.

Assign Chats

Chats can be assigned to different operators. Operators also have the abillity to join chats or overtake chats.

Queuelist

All operators can see the unanswered chats and they also can see when a chat is being answered by another operator.

Instant load Chatwindow

Visitors do not have to install software. The chatwindow will immediately be loaded without the use of ActiveX or Jave-Applet.

Standard chatbuttons

U can place chatbuttons on all your websites. Visitors can click this button to start a chat. This can also be used at safe https-page's.

Auto-link URLs

URL's which are typed by operators, are automatically converted to hyperlinks. The visitor only has to click the link to open the website.

Standard Messages

Configure common used sentences and urge them by the use of a mousclick or a shotcut. You will raise the efficiency of your chats.

Mark chats

Mark chats to return to later or to give priority the important incoming chats.

Geo location

Shows you the country, region and city where a visitor is located.

Push Links

Push a website url to the browser of the visitor.

Statistics

Look-up and analyse enhancedstatistic information about your visitors.